Blackpool, UK. 02 October 2014. Voiteq, global leaders in Voice-Directed Work, has been awarded ‘Supplier of the Year 2014’ by Bidvest 3663. The award acknowledges Voiteq’s high level of quality, expertise and customer service delivered during the ongoing roll-out of Voiteq’s VoiceMan Execution System and InfoCentre Reporting Suite; which commenced in 2013. The company continues to install Voice across the Bidvest 3663 estate of warehouses and Regional Distribution Centres in the UK.
Bidvest 3663 is one of the UK’s leading food service suppliers. They took the initiative to move from paper picking to Voice in order to further enhance their excellent customer service as the business grew. In addition, the company wanted to ensure that it was at the forefront of supply chain technology and had the right solutions in place to remain agile, whilst also increasing productivity and accuracy levels.
“The Voice solution from Voiteq has already proved very beneficial for us, with a significant improvement to weekly service levels. We put this down to the impressive productivity and accuracy that we have been able to generate, and the increased visibility we have through the VoiceMan and InfoCentre system,” commented Fraser Duncan, buying manager, Bidvest 3663. “Part of what has made this project go so well is the Voiteq team; it’s their understanding and commitment that has made the move from paper to voice seamless.”
As part of the BFS Group, Bidvest 3663, had a good understanding of Voice and Voiteq’s ability as its sister company Bidvest Logistics already used Vocollect Voice technology provided by Voiteq.
During the awards, Duncan explained: “The Supplier of the Year award goes to Voiteq, who has consistently delivered excellent results to our business over a number of years. They have taken a long term view of the relationship and patiently worked with us to grow their business with the BFS Group.
Voiteq managed a number of challenging projects with great success; its people are consistently of a high calibre and show tremendous integrity, which is a testament to the business, its leaders and people.”
Following a rigorous selection process the company chose Voiteq to implement the solution using its VoiceMan Execution System to optimise voice processes, manage operations and voice-enable Bidvest 3663’s existing CSfD warehouse management system (WMS) with the Vocollect Voice technology. Bidvest 3663 are also using Voiteq’s InfoCentre Reporting Suite to continually analyse and improve workflows within the warehouse.
“This is a tremendous honour for our business and a credit to all our team, who work so hard to produce the best voice solutions in the market for all of our customers. The Bidvest 3663 project is of a large scale and the recognition that this award provides highlights the quality of our team and our focus on working in partnership with our customers to deliver solutions which truly meet their needs,” said David Stanhope, CEO, Voiteq. “We’re very proud of what we have achieved with the BFS Group and look forward to a continued long and fruitful relationship with them.”
“We were very impressed with the Voiteq team and their systems, they understood our brief and worked hard to integrate not only with our technologies but our IT teams too,” remarked Abigail Brierley, IT director, Bidvest 3663. “The project just seemed to work from the start, we didn’t experience any disruption which meant we could focus on our main task of running the business’s IT.”
“It was a pleasure working with Voiteq, they understood our needs and the requirement to drive management, efficiency and accuracy so that we could perform better and lower our costs,” said Richard Ranby, head of non-inventory buying, Bidvest 3663. “The team helped us to correctly evaluate our total cost of ownership and what the solution would mean to each department, they really understood our value chain which, when choosing a supplier, is a breath of fresh air.”
About Bidvest 3663:
Bidvest 3663 is one of the UK’s leading foodservice providers offering an extensive range of leading brands, as well as a selection of high quality own brand products to hospitality industry customers across both public and private sectors. Products can be viewed and purchased online at www.3663.co.uk
Voiteq is a leading global supplier of voice-directed solutions. Voice is our core business and we’ve helped our customers reap the substantial benefits of hands-free, eyes-free work for over 15 years. The simplicity of a voice-directed operation provides a much smoother and more efficient way of working than other methods; resulting in improved productivity, accuracy, customer service and an increased bottom-line through the cost-savings made.
Voiteq has the largest team of Vocollect-certified voice specialists in the world and we offer a range ways to improve your warehouse and line-of-business operations with Voice, including our award winning VoiceMan Execution System, InfoCentre Reporting Suite and TDC screen-to-voice technology. We have offices in the UK, France and North America.
Dawn McMorrow / Margarita Barnfield
Group Marketing Manager / Group Marketing Executive
Tel: +44 (0)7585 228 226 / +44 (0)7967 770 757
Email: [email protected] / [email protected]