Ryder enhances customer-buying experience for Ryder Used Approved vehicles

Ryder Ltd (“Ryder”), a leading independent provider of commercial vehicle rental, contract hire, and maintenance services across the UK, has enhanced its used commercial vehicle offering to provide customers with added benefits and a new buying experience.

The introduction of complimentary after-sales support vouchers with all retail purchases of DAF Certified used commercial vehicles from Ryder Used Approved forms part of the enhanced offering. Worth £350, each voucher can be used in full or part payment for DAF parts when work is conducted across DAF’s 155-strong dealer network in the UK and Ireland. Ryder customers will be issued with one voucher (valid for 12 months from date of activation) for each qualifying vehicle purchased from Ryder Used Approved.

In addition, Ryder is also providing free delivery and a five-day money-back guarantee if for any reason customers are not completely satisfied with their purchase of one of Ryder’s Certified or Verified used vehicles.

Ryder Used Approved prides itself on providing high quality used vehicles that have been owned and maintained exclusively by Ryder, ensuring customers can trust the asset they are buying.

Key to this is Ryder’s 90-point vehicle inspection carried out by Ryder’s highly trained out-servicing team. The inspection includes a long MOT, as well as engine, battery and brake tests to ensure a consistency of product and full peace of mind when customers buy a used asset from Ryder.

Ryder asset disposal manager Jon Dickinson said: “Every Ryder Used Approved vehicle undergoes a full road test as part of our 90-point inspection to ensure it’s in the best condition possible when a customer takes possession. Our enhanced after-sales support and new money-back guarantee are all testament to the faith we have in the first-class service Ryder Used Approved provides to customers.”

New Website
Ryder recognises the importance of a positive online user experience and has reengineered the Ryder Used Approved website – usedapproved.ryder.com – to ensure the search for a Ryder used vehicle is more user-friendly and visually appealing.

The much-improved search function allows users to make more detailed, faster and informed searches, with the ability to save vehicles for review at a later date. Furthermore, all online vehicle adverts are now clearly classified with colour-coded icons – Gold, Silver and Bronze – to give a clear indication of their classification and condition:

• Gold – Certified with low mileage, in premium condition, with six months’ MOT and a 90-day powertrain warranty
• Silver – Verified with mid-range mileage, in good condition, with three months’ MOT and a 30-day powertrain warranty
• Bronze – great value, sold as seen

“Users now have access to an increased number of vehicle images to enable them to make more informed choices than ever before,” said Dickinson.

A new Compare function also allows users to select up to three vehicles and compare each advertisement against selected features such as mileage, MOT dates and location, while the addition of a Share feature lets users easily share a PDF summary document of a particular vehicle/s of interest.

The new Google map location functionality lets users calculate the distance and route for collection should the user wish to proceed with a vehicle purchase from Ryder’s flagship Used Approved Sales and Service Centre – a central nine-acre hub on the outskirts of Burton upon Trent in Staffordshire.

“The Ryder Used Approved website has a comprehensive choice of multi-marque vehicles to meet customers’ particular requirements, and our new Featured Vehicles listing makes it easier for users to view any stock that is likely to be of interest in terms of marque, type, condition or mileage,” explained Dickinson.

Dickinson added: “Ryder is committed to providing customers with a comprehensive selection of high-quality, trusted used vehicles that have been owned and maintained exclusively by Ryder. Our new enhanced website, and additional customer benefits make it easier, quicker and smoother for users to find and purchase the vehicles they want, when they need them.”

To visit the new Ryder Used Approved website, go to: www.usedapproved.ryder.com

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