Fortec Distribution Network has achieved an industry accolade for high efficiencies in quality management and exceptional customer service despite the continuing challenges of COVID-19.
The pallet network – which has 24 years of experience as a leading logistics company delivering palletised freight – started the ISO 9001:2015 Quality Management application during the peak of the pandemic in July this year, and was recently awarded the internationally recognised accreditation.
Acquired by the Pall-Ex Group in August 2020, Fortec Distribution Network has become the sixth company in the Pall-Ex portfolio to achieve the ISO certification, reinforcing its vision and ambitious five-year plan to help members adapt to a new landscape and drive even more volume across the network.
Kelvin Sidaway, Fortec’s Quality, Health, Safety and Environment Manager, said: “Having this accreditation gives our members reassurance and peace of mind that we have quality processes in place to ensure their freight is delivered as it should be, whilst showing that we are trusted and passionate about continuously performing at a certain level.
“The process involved rigorous evaluation, staff interviews and staged audits along the way, requiring buy-in and support across the whole business, from senior management to the shop floor.
“We’ve effectively built a system from the ground up, and that will put us in the best place as a network to continue to increase volumes.”
With significant effort and support from all areas of the business, the next step is to go on and achieve the ISO 45001 Health and Safety and ISO 14001 Environmental Management certification.
Adrian Bradley, Manager Director of Fortec Distribution Network, added: “Having this ISO accreditation not only proves to our members we are doing the right thing, it gives us a trusted, internationally recognised stamp of approval.
“Having a documented system on how we run our network helps us to continually monitor and manage quality whilst identifying areas of improvement – it’s an incredibly powerful business tool. In terms of benefits to our members, we hope it gives them a sense of pride to be part of a professional pallet network – one that has accountability at an international level.”