Love Sofas, specialising in delivering high quality furniture across the UK, has implemented the fleXipod solution to improve customer service whilst simultaneously enhancing business operations.
The paperless fleXipod system allows Love Sofas to enhance the customer experience, facilitating a quicker and simpler transaction for the customer at the point of delivery. In addition, the customer service team can now respond to any issues quickly and efficiently, as all of the delivery information captured on the fleXipod application is accessible to them in near real-time – including photographic evidence and special notes. This enables immediate resolution, rather than waiting for the driver to return or for the customer to have to phone the organisation.
“fleXipod has improved the efficiency of our logistics department, and given our growing business the visibility we need to offer our customers a first class delivery experience” comments Nancy Tripathi, Marketing Manager at Love Sofas. “We are very happy with the scalable nature of the product, and the assistance provided to integrate with our existing systems. Love Sofas is a fast-growing, customer–focussed internet retailer, and fleXipod gives us the tools to continue our expansion, without sacrificing the high standards upon which our reputation is based.”
In addition to customer service enhancement, Love Sofas is using fleXipod to augment its internal operations. The system integrates fully with existing Love Sofas back office platforms to remove manual data input and paperwork. One button transfers all available delivery routes to the fleXipod solution, and as each job is completed in the field, the data is transmitted back to the fleXipod central management console. This information can also be utilised in other business areas as the fleXipod middleware application, fleXipodiface, can connect to CRM, stock, order management and invoicing systems.
Love Sofas is also taking full advantage of the self-configurable forms module of the fleXipod solution. By designing and utilising a range of electronic forms, Love Sofas is capturing comprehensive information about their delivery operation such as mileage, fuel fill details, asset tracking, and shift start / shift end information. By leveraging this data, insight into areas for improvement is gained and business processes can be adjusted. This module streamlines the administration process by reducing strain on resources, cutting paperwork costs, and diminishing manual errors.
Luke Robinson, Commercial Account Manager at fleXipod adds “The system is able to enhance Love Sofas provision of first-class delivery experience for their customers. In addition to internal process support, the flexible and scalable nature of the solution is supporting the growth of this rapidly-expanding retailer.”
Established in 1995, Axida specialises in fulfilment software solutions which improve customer service and the bottom line.
Cloud based Axida fleXipod is a proof of fulfilment solution providing user tracking and instant debrief information for seamless integration with your preferred central management system.
In addition to standard proof of fulfilment functionality fleXipod enables users to create, manage, deploy and utilise fully configurable data capture forms allowing the simple amendment of the mobile user “workflow” to meet a variety of business requirements. As well as standard required actions following specific task outcomes – signature on screen following successful delivery, additional note capture regarding damaged installation part, photograph of premises if end client not present and so on – the forms management module allows a further level of data to be captured with the specific details completely under user control.
Axida fleXipod provides comprehensive, usable business data and can be implemented using PDA, tablet, ruggedised and smartphone devices, with a maximum price of £35 per mobile user, per month.
About Love Sofas
Love Sofas, the UK’s largest sofa website, is a Huddersfield based furniture retailer offering a large variety of products ranging from chic Italian designs to luxurious recliner sofa suites with free standard delivery to most of the UK.
Love Sofas place a heavy emphasis on providing a first class delivery experience with dedicated delivery days across the country.