The e-commerce order fulfilment specialist, DK Fulfilment Ltd, has appointed Kama Villiers as its new Client Management Supervisor. Kama has worked in customer services for many years and joins DKF from Jaguar Land Rover where she worked as a Case Manager. In her new role Kama will oversee DKF’s customer service team and will liaise directly with several of the company’s key accounts.
“I am passionate about customer service and ‘getting it right first time’. I believe customer care is an essential part of a company’s success and e-fulfilment especially relies on providing a first-class service to customers. I am absolutely delighted to be part of DKF’s growing team at what is an exciting time to join the company,” says Kama.
Mark Elward, managing director of DKF Fulfilment, commented: “The satisfaction of our customers underpins everything we do so it is vital that any issues that may arise are flagged up and resolved straight away. Kama will play an important role for DKF in the months and years ahead as our already diverse customer base grows.”
Editor’s Notes: About DK Fulfilment Ltd
With three modern and secure UK facilities and a European site located in Germany, DK Fulfilment focuses on providing fulfilment, reverse logistics and bonded warehousing services to a range of online businesses. The company is part of the DK Group.