ITD Global Group, the integrated express distribution, freight, e-commerce and fulfilment management solutions provider, has invested in a new CRM system in a move designed to support its strong growth within the sector.
The Zoho CRM system will enable ITD Global to provide faster and more structured onboarding for new clients and further improve on the management and analysis of its business interactions and data to deliver a strong customer experience. Other benefits include streamlined processes and increased collaboration within the sales team.
Dani Mechlowitz, Group Chief Revenue Officer, said: “Anyone who’s ever migrated CRMs knows how painful and disruptive the process can be, but we saw it as a great opportunity to rebuild things better from the ground up. We took the time to re-evaluate our entire Sales and Onboarding journey and reshape it to support our future growth and are excited to see the additional value it will deliver for us and our customers.”