Logo

Thermo King offers enhanced customer support with electrification-dedicated workshop service and dealership network

8 Apr 25

Thermo King offers enhanced customer support with electrification-dedicated workshop service and dealership network

Thermo King®, a leader in transport temperature control solutions and a brand of Trane Technologies, is addressing customers’ needs and the industry's transition to electrified transport solutions

Share this post

Thermo King®, a leader in transport temperature control solutions and a brand of Trane Technologies, is addressing customers’ needs and the industry's transition to electrified transport solutions by expanding its network of high voltage- certified dealerships and service stations across the Europe, Middle East and Africa (EMEA) region. With 77 locations and counting, each e-Workshop in EMEA adheres to strict standards, having completed dedicated training and certification programme. The trained technicians are equipped with advanced High Voltage (HV) tooling and Personal Protective Equipment (PPE) to ensure safety and compliance in handling electric refrigerated transport technologies.

“With an industry-leading electrified products portfolio, Thermo King is setting new standards in emissions reduction and efficiency. Our vision is to have a fully decarbonised and efficient global cold chain, safely transporting precious cargo like life-saving medicines and food,” said Isil Dedeoglu, vice president for Channel Excellence, Strategy and Customer Experience at Thermo King in EMEA. ”In addition to our product innovation, we launched the high voltage certification -workshop programme in April 2024 to ensure our customers with electrified refrigeration fleets receive the best quality service for their systems.”
“Over the past 18 months, more than 350 dealer technicians have achieved HV certifications, verified against our comprehensive guidelines to ensure alignment and reliability throughout our network. Even in regions without specific legislation, our dealers and service stations adhere to our strict internal standards, guaranteeing that certified personnel maintain the highest levels of safety and quality across all markets,” said Isil Dedeoglu.

HV certification is vital for safety and adaptability in managing high-voltage systems. These certifications, meticulously verified by Thermo King’s internal experts, uphold the company’s comprehensive internal benchmarks.

With no single international body overseeing HV standards, Thermo King developed its own guidelines to ensure consistency across all third-party certification bodies engaged by its dealers. This ensures regulatory compliance, accident prevention, and readiness for emerging electric technologies, offering safer operations, skilled workforces, and business sustainability.

Thermo King’s high voltage-workshops meet standardised requirements, including advanced tools like insulated hand tools and voltage testers, alongside essential PPE such as safety gloves, wearables, and barriers. All workshops also comply with local legislation, ensuring consistent standards in high-voltage servicing.

Reshaping the Industry Standards for Service and Support

To reduce emissions and decarbonise cities, Thermo King aims to revolutionise how fleets use energy in transport, ensuring every possibility is tapped into and available energy sources are not wasted. Electric, self-charging trailer cooling systems like the Thermo King AxlePower, next-generation battery packs, and electric van and truck refrigeration units play a central role in decarbonising the transport sector and reflect Thermo King's investment in sustainable, cutting-edge technologies.

To support these and other solutions and provide peace of mind to transporters of temperature-sensitive products, Thermo King has over 500 service locations across 75 countries in the EMEA region. This and the expanding network of HV certified dealers sets the standard in the refrigerated transport industry.

For the full list of Thermo King dealerships and service points, please see the Thermo King Dealer Locator.

We use cookies on our site.

By clicking "Allow cookies", you consent to our use of cookies.