Strong teamwork helps weather the storm

Despite huge disruptions in global supply chains, from storms to strikes, one constant helps logistics firms flourish: its team. Talented and committed teams are at the heart of Europa, and its Air & Sea division is a perfect example of this philosophy.

Europa Air & Sea is the dedicated division of ambitious independent operator Europa Worldwide Group. 12 months ago, Europa Air & Sea appointed the first General Manager for the UK & Ireland, Miles O’Donnell, who is also marking 10 years as part of team Europa. Miles's appointment marked an important step for the business, as it was expanding its operations in the UK & Ireland, as well as in the UAE, China and India, and had over 100 air and sea freight experts globally.

In a difficult market — with volatility such as the continued Red Sea chaos and conflicts in Ukraine and the Middle East causing problematic market conditions, Miles and the Europa Air & Sea team continue to forge ahead and deliver for customers. This is evident as Europa Air & Sea has seen a 16.1 per cent increase in shipment numbers YTD vs 2023.

Miles attributes this success and growth to the dedication of the UK team who all work effectively together and focus on providing the best service to customers, whatever the task.

Evidence of its team approach this year has included amongst others the management of time-critical project cargo. One such challenge meant Europa had to charter the world’s largest commercial aircraft as well as manage the complex customs clearance processes.

Having previously experienced delays of up to three weeks due to these complexities, the customer called on Europa to manage the seamless movement between customer and end-user.

Another key benefit for Europa Air & Sea customers and the team this year has been the introduction of LeoWeb for sea freight, which provides shipment visibility and is part of Europa’s multi-million-pound in-house Leonardo system.

The advanced tracking platform monitors cargo in real-time, accessing detailed shipment information, and providing instant notifications. LeoWeb is designed to provide customers with full transparency and peace of mind and is essential for peak season where consignment tracking is vital for commercial success.

Efficient communication is essential especially when adverse events hit, such as the recent strike action in the US which is causing ripples across the global sea freight supply chain, as well as severe weather around Southern Africa and China. It has been reported that over 200 containers were lost at sea over recent months due to turbulent weather around South Africa.

General Manager for the UK & Ireland, Miles O’Donnell comments, “Critically, 83 per cent of customers say they expect regular updates on cargo’s status, and this is why LeoWeb works well. The software provides real-time tracking for all consignments, regular updates and complete visibility.

Having new tracking software and functionality has been great this year, and what our customers appreciate is that this technology is enhanced by having a member of staff at the end of the phone if they need to reach out. We understand how vital accurate tracking is, especially during key seasons.

“Our team works well together across all functions of customer service, sales, and operations. It is that three-way strength that makes such a successful combination I am so proud of everyone here at Europa.”

Angus Hind, Director of Europa Air & Sea, added: “Miles has responsibility for both the operational and sales of the division in the UK and he has risen to this challenge. With the tough global and UK economy, businesses need quality services at the most cost-effective price, with air and sea freight being no exception. But it is the people who are an important part of this service too, and their effectiveness gained from working closely together as a team has paid off this year, under Mile’s management.”

Europa handles shipments to and from overseas markets by air or by sea with an established transport and agent network keeping consignments moving and keeping supply chains flowing. From furniture and packaging to aviation and automotive, Europa’s team can deliver.