DPD Portugal drives efficiency and error reduction with Voice technology

DPD Portugal achieves service improvements and 20% efficiency gains with Zetes’ logistics execution solution.

DPD Portugal, part of DPD group, Europe’s largest parcel delivery network, has had a strong presence in Portugal since 1997. Priding themselves on exceptional service quality they recently sought a solution which would help them overcome error prone and time consuming parcel sorting within their warehouse operations. Not only were they seeking greater efficiency but more critically they wanted to minimise potential service risks resulting from human error. After careful evaluation of best-fit solutions for both present and future needs, they selected the ZetesMedea warehouse execution solution to meet their requirements.

Paulo Rosa, IT Manager at DPD Portugal comments: “We chose to work with Zetes not only because of their warehouse solution but also because we are very satisfied with their ZetesChronos Proof of Delivery solution, which we use to enhance our collection and delivery processes. Also, their proven experience in implementing logistics solutions in different industries was also a decisive factor”.

ZetesMedea Voice is a modular logistics execution solution designed to optimise warehouse operations. Equipped with a ring scanner and a voice terminal with a headset, DPD’s operators scan the parcel barcode and then the Voice system provides instructions on where to place the parcel for later distribution using ZetesChronos.

“The new system has many advantages; we can sort parcels in an agile way according to the different delivery routes, our operators have greater mobility in the warehouse and, we reduced the sorting time by up to 20%. This allows us to deliver to customers faster than before”, comments Paulo Rosa.

Tiago Conçeicão, Country Manager of Zetes in Portugal: “DPD Portugal is a long-standing customer of Zetes and we are happy they renewed their trust in us by implementing another solution of our portfolio. ZetesMedea Voice already proved to deliver amazing results in their warehouse of Porto and we are looking forward to helping DPD Portugal further enhance their productivity and efficiency”.